• How can I receive assistance with placing my order?

      • If you have sizing concerns or need assistance with your order, please email us directly at info@maraisusa.com.

    • How do I select the right size?

      • For a personal sizing recommendation, please email info@maraisusa.com with the following info, and we will reply within 1 business day:
        the style(s) you are interested in
        your true USA shoe size
        whether you have normal, narrow, or wide feet
        your size in any other Marais USA styles is a great point of reference too

    • What credit cards does Marais USA accept?

      • Visa, Mastercard, and American Express.
        We do not accept Discover card.

    • Does Marais USA charge sales tax?

      • Sales tax is charged on orders shipped within the state of NY.

    • If I haven’t received a reply to my email?

      • We are a small business, and we do our very best to respond as quickly as possible. However, please allow 1 business day to receive a reply.


    • When will I receive my order?

      • Due to high order volume, domestic orders ship within 4 business days of being placed. It takes 1 - 3 business days to be delivered after shipment. We ship via USPS Priority mail.

    • Can I track my order?

      • You will receive a ship confirmation email the evening after your order ships with a tracking number. If you don’t see the email in your inbox, check your junk folder!

    • International shipping?

      • Marais USA ships worldwide! For orders of up to 2 pairs, we charge a flat rate of $30 to Canada and $40 to all other countries outside the USA. If more than 3 pairs are ordered, we will contact you with a shipping quote prior to processing your order.

      • International customers are responsible for all customs duties and import fees.

      • If a delivery is refused, the receiver is still responsible for the original shipping charges, duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Marais USA. All international orders are FINAL SALE.


    • Does Marais USA accept returns & exchanges?

      • We gladly accept returns on all items purchased at full price. If you'd like to order something else, go ahead and place a new order. 

    • How do I get return instructions?

      • All returns and exchanges must be requested by emailing info@maraisusa.com. Please email us within 7 days of receiving your order and provide a brief reason for your request. We will reply with an RA # and prepaid shipping label. $10 will be deducted from your refund to pay for return costs. Returns must be postmarked within 14 days of delivery. Marais USA is not responsible for lost or undelivered returns.

      • If you receive a damaged or incorrect item, notify us by emailing info@maraisusa.com within 3 days of delivery.

      • Return/Exchange requests that do not meet our policies may only be accepted at our discretion.

      • Merchandise must be returned in new/unused condition and original packaging must be intact and in sellable condition. We do not accept returns if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box.

    • How long will it take to process my return?

      • Refunds are processed within 1 week of the return being delivered. You will receive a confirmation by email when your exchanges/refunds are processed.

      • If an order is returned due to the customer’s failure to accept the package, it is the customer’s responsibility to contact Marais USA within 7 days of the last attempted delivery in order to receive a replacement. Marais USA is not responsible for returned packages due to the customer’s failure to accept delivery.

  • CARE

    • Suede

      • Keep suede surface fresh and clean with a suede brush to remove superficial dirt and stains.

      • For deeper stains, consult a leather professional.

      • Avoid contact with water or wet materials, such as mud.

    • Genuine Leather

      • Keep surface clean and dry with a soft, dry cloth. Protect material from rain and humidity.

    • Vegan Patent

      • Keep surface clean with a soft, slightly damp cloth.

      • A magic eraser is great for removing any scuffs or marks.