If you have sizing concerns or need assistance with your order, please email us directly at firstname.lastname@example.org.
For a personal sizing recommendation, please email email@example.com with the following info, and we will reply within 1 business day:
the style(s) you are interested in
your true USA shoe size
whether you have normal, narrow, or wide feet
your size in any other Marais USA styles is a great point of reference too
Visa, Mastercard, and American Express.
We do not accept Discover card.
Yes, sales tax is charged based on your shipping location.
We are a small business, and we do our very best to respond as quickly as possible. However, please allow 1 business day to receive a reply.
All orders will ship within 1 working business day. We ship via USPS Priority mail for all USA orders and USPS Priority International for international orders.
You will receive a ship confirmation email the evening after your order ships with a tracking number. If you don’t see the email in your inbox, check your junk folder!
For orders placed inside the continental US, we offer shipping options which require a signature or "waive signature". *If you choose a shipping method that waives signature, Marais USA will not be held responsible for lost packages.
Marais USA ships worldwide! For orders of up to 2 pairs, we charge a flat rate of $15 to Canada and $40 to all other countries outside the USA. If more than 3 pairs are ordered, we will contact you with a shipping quote prior to processing your order.
International customers are responsible for all customs duties and import fees.
If a delivery is refused, the receiver is still responsible for the original shipping charges, duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Marais USA.
We gladly accept returns on all items purchased at full price. If you'd like to order something else, go ahead and place a new order.
We gladly accept international returns on all items purchased at full price. Please contact firstname.lastname@example.org within 21 days of placing your order and provide a brief reason for your request. We will reply with an RA #. You will be responsible for return shipping, and any custom fees must be paid by sender. Tracking is highly recommended as we are not responsible for any undelivered or lost packages.
Returns must be postmarked within 14 days of delivery. If you receive a damaged or incorrect item, notify us by emailing email@example.com within 3 days of delivery
We want to make returns as easy as possible. Please note that all domestic returns must be initiated within 21 days of placing your order. Click this link to begin processing your return (domestic only) >> START MY RETURN <<
If you receive a damaged or incorrect item, notify us by emailing firstname.lastname@example.org within 3 days of delivery.
Return requests that do not meet our policies may only be accepted at our discretion.
Merchandise must be returned in new/unused condition and original packaging must be intact and in sellable condition. We do not accept returns if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box.
Refunds are processed within 1 week of the return being delivered. You will receive a confirmation by email when your exchanges/refunds are processed.
If an order is returned due to the customer’s failure to accept the package, it is the customer’s responsibility to contact Marais USA within 7 days of the last attempted delivery in order to receive a replacement. Marais USA is not responsible for returned packages due to the customer’s failure to accept delivery.
Keep suede surface fresh and clean with a suede brush to remove superficial dirt and stains.
For deeper stains, consult a leather professional.
Avoid contact with water or wet materials, such as mud.
Keep surface clean and dry with a soft, dry cloth. Protect material from rain and humidity.
Keep surface clean with a soft, slightly damp cloth.