If you have sizing concerns or need assistance with your order, please email us directly at email@example.com.
For a personal sizing recommendation, please email firstname.lastname@example.org with the following info, and we will reply within 1 business day:
the style(s) you are interested in
your true USA shoe size
whether you have normal, narrow, or wide feet
your size in any other Marais USA styles is a great point of reference too
Visa, Mastercard, and American Express.
We do not accept Discover card.
Sales tax is charged on orders shipped within the state of NY.
We are a small business, and we do our very best to respond as quickly as possible. However, please allow 1 business day to receive a reply.
Due to high order volume, domestic orders ship within 4 business days of being placed. It takes 1 - 3 business days to be delivered after shipment. We ship via USPS Priority mail.
You will receive a ship confirmation email the evening after your order ships with a tracking number. If you don’t see the email in your inbox, check your junk folder!
For orders placed inside the continental US, we offer shipping options which require a signature or "waive signature". *If you choose a shipping method that waives signature, Marais USA will not be held responsible for lost packages.
Marais USA ships worldwide! For orders of up to 2 pairs, we charge a flat rate of $30 to Canada and $40 to all other countries outside the USA. If more than 3 pairs are ordered, we will contact you with a shipping quote prior to processing your order.
International customers are responsible for all customs duties and import fees.
If a delivery is refused, the receiver is still responsible for the original shipping charges, duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Marais USA.
We gladly accept returns on all items purchased at full price. If you'd like to order something else, go ahead and place a new order.
We gladly accept international returns on all items purchased at full price. Please contact email@example.com within 7 days of receiving your order and provide a brief reason for your request. We will reply with an RA #. You will be responsible for return shipping, and any custom fees must be paid by sender. Tracking is highly recommended as we are not responsible for any undelivered or lost packages. Please note that original shipping is non-refundable. Returns must be postmarked within 14 days of delivery
If you receive a damaged or incorrect item, notify us by emailing firstname.lastname@example.org within 3 days of delivery
All domestic returns and exchanges must be requested by emailing email@example.com. Please email us within 7 days of receiving your order and provide a brief reason for your request. We will reply with an RA # and prepaid shipping label. $10 will be deducted from your refund to pay for return costs. Returns must be postmarked within 14 days of delivery. Marais USA is not responsible for lost or undelivered returns.
If you receive a damaged or incorrect item, notify us by emailing firstname.lastname@example.org within 3 days of delivery.
Return/Exchange requests that do not meet our policies may only be accepted at our discretion.
Merchandise must be returned in new/unused condition and original packaging must be intact and in sellable condition. We do not accept returns if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box.
Refunds are processed within 1 week of the return being delivered. You will receive a confirmation by email when your exchanges/refunds are processed.
If an order is returned due to the customer’s failure to accept the package, it is the customer’s responsibility to contact Marais USA within 7 days of the last attempted delivery in order to receive a replacement. Marais USA is not responsible for returned packages due to the customer’s failure to accept delivery.
Keep suede surface fresh and clean with a suede brush to remove superficial dirt and stains.
For deeper stains, consult a leather professional.
Avoid contact with water or wet materials, such as mud.
Keep surface clean and dry with a soft, dry cloth. Protect material from rain and humidity.
Keep surface clean with a soft, slightly damp cloth.